I honestly can’t say enough good things about Backyard Fun Factory and our experience with the owner and the staff at this wonderful company. We had dreamed for some time of giving our daughters a playset, and after moving to a new home this past year with a bigger backyard, we couldn’t wait to make this dream a reality for Christmas. After much research, we chose to contact Backyard Fun Factory because of the glowing reviews we had read online, the high-quality materials they used, and the design options they offered, especially knowing that we needed something sturdy and bigger for our already elementary aged daughters. We could not be happier with our decision. Although we were first a bit intimidated by the seemingly daunting task of picking the right options for our set and working the logistics of a Christmas time deliver, Julie made the process easy! We were comfortable from the first call, as she listened attentively to our wishes and concerns, patiently answered all of our questions, and helped us design the perfect playset that we know our girls will enjoy for years to come! We were further impressed on the day of the install when the crew worked into the night to have it complete so that my daughters would not have to wait until the next day to try it out. Also, when we later hired them to come back and install ground cover for the play area, Jarod and crew again went above and beyond to coordinate with our schedules (which changed a couple of times) and made multiple trips out to our house to make sure everything was installed perfectly. Everyone at Backyard Fun Factory went above and beyond to make this a wonderful experience for us and to create an amazing playset for our daughters. You can’t fake that kind of commitment to your product and to customer satisfaction and, I feel we cannot recommend this company highly enough!
Ryan Pannell